Frequently Asked Questions

Directly online via our booking page, by phone at 06-42218160, or via WhatsApp. After booking you'll receive a confirmation email with all your trip details.

You can pay online in advance (iDEAL, credit card, Apple Pay, Google Pay) or in the taxi itself by debit card, credit card or cash. Drivers are not required to provide change for cash payments over €50.

Yes, for business clients we offer an invoicing service. Contact us to discuss the options.

Yes, while booking you can add one or more stopovers to your route.

First check your spam or junk folder. If it isn't there either, please contact us via 06-42218160 or WhatsApp and we'll look into it for you.

Yes, all our rates include 9% VAT (BTW). View the full rate overview.

For Standard Taxi rides, a minimum fare of €22.50 applies. For Luxury Taxi and Group Transport, the regular per-kilometer/time formula always applies, even if it would work out lower.

For a pick-up address outside the core Utrecht region, a call-out fee may be charged. This is always clearly communicated in advance, so there are no surprises afterwards.

For trips to and from Schiphol, Rotterdam The Hague and Eindhoven Airport we use fixed rates per destination, so you know exactly what you'll pay in advance. View the airport transfers.

For Standard Taxi, a night rate per kilometer applies between 10 PM and 6 AM. This isn't shown as a separate surcharge on your bill — it's already included in the trip price you see in advance.

Trips within the Utrecht region can be cancelled free of charge up to 2 hours before the pick-up time. For airport trips or trips with a long approach time, a minimum notice period of 6 hours applies. In the case of a later cancellation or a no-show, the full trip amount will be charged.

Yes, please report any changes as soon as possible. They will only be applied after confirmation by BillyCab, and any additional costs will be invoiced separately.

We monitor your flight, so a delayed arrival is not a problem. Just make sure you're reachable at the phone number you provided within 1 hour of landing.

For pick-up at a regular address, 30 minutes of free waiting time applies. For airport trips, you have 30 minutes after landing to get in, after which a waiting fee of €52.50 per hour applies (pro-rated per quarter hour).

Only for a return booking (outbound and return trip in the same booking) does a waiting fee apply between the outbound and return trip: €25 per hour (or part thereof), up to a maximum of 3 hours (€75). If the waiting time exceeds 3 hours, no waiting fee is charged — the driver will carry out other trips in the meantime instead. This waiting fee is calculated automatically and shown in the price breakdown while booking.

Our Standard and Luxury Taxis offer space for standard luggage for up to 4 people. For larger groups or extra luggage, our Group Transport (Taxibus) is suitable, with room for 6 to 8 people.

At Schiphol, Departures Hall 3 is the fixed pick-up location. Once you've landed and are reachable at the phone number you provided, we'll arrange the exact time with you.

Yes, we regularly drive to and from festivals in and around Utrecht. Book your ride via the website, by phone, or via WhatsApp, just like a regular ride.

Roads around festival grounds are often closed off or temporarily adjusted to let visitors leave safely. As a result, the festival venue's address isn't always the exact pick-up spot — coordinate this with the driver where needed.

Preferably don't book your return trip for exactly the festival's end time — allow an extra 30 to 60 minutes, since it's often busy at the exit right after the event and demand for taxis is at its highest. Be sure to book your return trip well in advance to guarantee transport.

You can submit a complaint within 14 days of the ride via our complaints form or klachten@billycab.nl, stating your booking number. We will contact you within five business days.

Should a complaint not be resolved to your satisfaction, you can turn to the Geschillencommissie Taxi (the Dutch Taxi Disputes Committee, KNV) via www.sgc.nl.

The TX-Keurmerk is the Dutch national quality mark for safe and reliable taxi transport. BillyCab is TX-Keur certified, which stands for professionally trained drivers and controlled business operations, among other things. Trips covered by this certification, such as non-emergency medical transport via your health insurance, are always carried out with our Luxury Taxi.

Non-emergency medical transport (for example, to the hospital) is only reimbursed by Dutch health insurers in specific medical situations, such as kidney dialysis, oncological treatment, or wheelchair dependency. You always need prior authorization from your health insurer for this, and a statutory personal contribution applies (€134 per year in 2026) on top of your deductible. Always check with your own insurer beforehand whether your situation qualifies — more information (in Dutch) is available at rijksoverheid.nl. At BillyCab, we always carry out this type of transport with our Luxury Taxi.

Our vehicles are at least hybrid, and we are actively working towards a fully electric, zero-emission taxi fleet. Read more on our sustainability page.